A compliance management system needs to incorporate SMAART principles (Systems, Monitoring, Assessment, Accountability, Response and Training).  In this session, our panel will provide tools that you can take home and incorporate into your SMAART compliance program. As an added bonus, we will set aside time in the session for peer-to-peer conversation and tool sharing.  Bring your tools (whether it’s board training, risk assessments, reporting formats, and/or monitoring sheets) and be prepared to share and discuss these ideas with your peers.  We’ll get copies of all of these (make sure you redact out what you don’t wish to make public) and we’ll post them to the conference website AFTER the conference.

What will successful regulatory compliance leadership look like in financial institutions in 10 years? Will these leaders be (as in the past) primarily regulatory subject matter experts - with a job history that is steeped regulatory research and application? Unlikely.

With a regulatory environment that is increasingly enforcement-driven, compliance risk managers will need strong leadership skills in order to "make things happen" within their organizations. Subject matter expertise will not be their primary skill.  Regulatory compliance, like any other major discipline, will be led by those who are capable of leading others to do the right thing, even when they don’t perceive short-term benefits or fear adverse effects on the bottom line.

The purpose of this deep dive is to engage the participants in an interactive session that will help them learn how to get beyond the compliance team in their own bank and influence executive leadership to take the necessary action to protect the bank, particularly in regulatory areas that appear to be subjective and vague.

To stress this objective, this session will pose leadership dilemmas and the group will then work through them to determine what the compliance officer should do, how he/she should do them - and what skills are necessary to solve the problem.  Skills we will be discussing include: effective communication, persuasive speaking, engaging the compliance staff, negotiating among stakeholders, writing effectively - especially memos and emails, delivering effective presentations to high level groups, including senior executives and board members, etc.  We will discuss how to cultivate senior sponsors and allies, using partnered  leadership structures for projects, and identifying common ground that integrates compliance and business goals.

Banks are increasingly relying on third parties to perform critical services. Regulatory expectations concerning oversight of third parties are also increasing. This session will focus on the regulatory, strategic and practical aspects of a sound and compliant vendor management program.  Join industry experts as they:

• Review the applicable regulatory guidance;
• Provide checklists of "must-have" provisions;
• Discuss due diligence and risk assessments;  
• And more....

The regulatory, legislative and examination landscape is changing. Products and/or practices that have been in place for years have now been made obsolete or have been deemed to be unfair. The pendulum has swung toward the consumer and ensuring that they fully understand bank products and their features. Not only do consumers need to clearly understand products, banks need to take a hard look at product features to ensure that they are fair. In this session we will look at some of the new paradigm changes and provide guidance on how to implement the changes on the horizon.

The panel will examine:

• Safe, Fair and Responsible Banking Products -Integration of all consumer product evaluations;
• Transparency and clear disclosures while being aware of the litigation risks associated with shorter disclosures; 
• UDAAP
• Customer Complaints-how are you treating your customers?
• Are you winning because your customers are losing? Or are you winning because your customers are winning?

Two years after Regulation E’s opt-in requirement went into effect, interest in overdraft practices remains high. In today’s environment, technical compliance with Regulations E and DD may not be enough, but what must you consider, what questions must you ask to be sure that your overdraft program passes examination scrutiny? Our panel of experts will provide the latest information on recent regulatory, supervisory and litigation developments, including what can be gleaned from  the CFPB’s study of overdraft practices. You should leave with a sense of emerging expectations for compliance. However, understanding operational expectations and choices is equally important. This session will help you understand how operational choices can impact your overdraft program, and you will leave knowing the questions to ask of your core provider and your operations team.

Although mortgage laws are undergoing reformation, there are myriad existing regulations that must still be observed.  Existing regulations are complex and will continue to apply for the foreseeable future, as the new Dodd-Frank changes are implemented.  In this panel, you will hear expert regulatory counsel discuss how you navigate the current compliance challenges and how you cope with today’s compliance difficulties.  Presenters will cover real time items such as the evolving mortgage origination examination procedures, changes and developments affecting loan officer compensation rules, SAFE Act registration issues, legal developments affecting mortgage broker and wholesale operations, new RESPA and TILA disclosure matters, and much more.

With Occupy Wall Street and other events in the financial services world, now more than ever trying to protect your company’s reputation is more of a challenge and even more important. Compliance plays an important role in defining reputation risk, assisting in identifying it in your organization and communicating with Executive Level Staff around the action steps and responses and impact that it can have. Our panel of experts will cover the current environment and how reputation risk can be defined and identified. Our expert panelists will share with the attendees how they can effectively manage reputation risk and share ideas for managing around these issues in our current environment.

While it seems that there has not been anything new in the Anti-Money Laundering/BSA area, your AML program including surveillance, risk assessment and examiner measurement should evolve with time. In this session, our experts will discuss important lessons learned from enforcement actions, technology changes, and other emerging risks and how to implement these new concepts into your existing AML/BSA program. In addition, we will discuss dealing with the changing regulatory environment and tips to adjust your program to help meet these expectations

In today’s environment, financial institutions must give compensation programs proper consideration to ensure that they appropriately balance risk and financial results in a manner that does not provide employees incentives to expose the financial institution to imprudent risk.  Our panel of experts will provide a brief overview of the 2010 FFIEC Guidance on sound incentive compensation practices and share practical advice on how to identify covered employees and design appropriate compensation arrangements. They will share their perspective on current and evolving expectations around implementing risk-management processes and controls that support strong corporate governance, effective program design, required documentation, and effective validation and backtesting practices.

The Dodd-Frank Act created new rights for consumers. The final rule issued by the Consumer Financial Protection Bureau applies the rule broadly to any electronic funds transfer sent by a consumer in the United States to a recipient in a foreign country.  Any bank that handles a foreign transfer for a consumer should attend this session to learn what information you need to give a consumer before funds are transferred, what information to include in a receipt, what rights the consumer has to cancel the transaction and what responsibilities the bank has to correct errors.

Our expert will walk you through the requirements and answer your questions about what this means for your bank.

This session, presented by ABA regulatory relations staff experts, will provide attendees with an overview of what is coming down the pipeline in terms of proposed rules, new rules and final rules.

Join former Deputy Comptroller of the Currency, Jo Ann Barefoot, along with other experts, discuss emerging UDAAP risks and exam concerns. These experts will discuss the hot button issues, new ways UDAAP is being applied and provide some insights on how you can review your program so that your products and services are not only successful for the bank, but are meeting customer needs.

Today, financial institutions face an unprecedented amount of regulatory change driven by federal and state regulatory agencies and municipalities. A scalable, sustainable and holistic process for managing regulatory change is critical to ensuring ongoing compliance. This session will review the current challenges with and share best practices for identifying, tracking and implementing the ever increasing volume of compliance mandates. Our expert panel will focus on helpful reference tools, cultural change management challenges, legal and line of business engagement models for developing and implementing plans, and proactively working with external vendors.

It's easy to feel overwhelmed by the unprecedented regulatory changes that are coming down the road, especially if you are faced with limited resources. Our nationally-recognized experts for this session will provide you with real-world tools that will help you identify where your resources can be most effectively used and how to get the maximum value from tools you already have. Our speakers will also help you understand when it might be appropriate to call in outside assistance. In addition, you will receive sample documents and hear best practices that you can begin using right away. Come and receive valuable additions to your arsenal of resources to help you effectively and successfully implement or enhance your regulatory change management processes.

In this session, our panel of professionals will cover best practices that will enhance your management of the audit and exam process including scoping, tracking, communications, and relationship management.

Specifically our presenters will:

• Review how the relationships of internal and outsourced audit work with management, exam teams and stakeholders and explore ways to effectively guide and build these relationships.
• Discuss and share best practices regarding the ongoing risk assessment activity for audit and exam preparation.
• Provide best practices on day to day management of the audit and exam process to include tracking and responding to additional requests, communicating with stakeholders, relationship management, preparing management responses for maximum effectiveness and accountability, as well as tracking and closure best practices.

Traditionally, bankers would apply the UDAP standard to specific product lines or communications. In the post Dodd-Frank World, banks of all sizes are finding that their full range of products and even routine policies and procedures are now being examined through the UDAAP (with the added A for Abusive) lens. Our expert panelists will use very specific recent case studies to illustrate current risks. You will walk away from this session with the tools to help you successfully rebuild your current program to meet current regulatory concerns.

Examiners frequently cite violations of Regulation O and penalties for violations may be imposed on banks,
directors, executive officers, and compliance officers. Examiners also carefully review intercompany transactions for possible violations of Regulation W. This session will give you what you need to stay in compliance with both regulations, be able to describe regulatory requirements and apply them in real life scenarios. Our panel of experts will:

• Describe compliance requirements with focus on practical implementation.
• Explain the dos and don'ts-s of the bank's transactions with its affiliates, discussing some of the common intercompany transactions that raise concerns under Regulation W.
• Explain Regulation O requirements and identify common compliance errors.

Do you ever feel like you are going in circles with FCRA? Or is it more like a maze? FCRA was complicated even before FACT Act and Dodd Frank Act and has become more so since. This session will focus on common FCRA questions and confusions and give you tips on how to avoid exam issues going forward.  Our panel of experts will explain key challenges and potential compliance traps you should watch for, including responsibilities as users of consumer reports and furnishers of information (including response to direct disputes), credit scores, risk based pricing, adverse action notice and its interplay with Reg. B, and address changes. The session will also discuss identify theft red flags, fraud trends, internal fraud controls and other fraud-related matters.

• Help define "what is a complaint?"
• Describe key elements of effective process to manage complaints, including managing sources of complaints, resolution , tracking, trending and reporting.
• Discuss the possible impact of complaints and their resolution on compliance examinations
• Define key steps to handle complaints caused by third party providers.
  

• What is a complaint? How is it defined at your bank? What is the legal definition? A sample definition will be provided.
• Where can a complaint come from? – Old and new channels.
• You got a complaint - now what? - reply time frames, accountability.
• How to track, trend, and report (and who to report to).
• Regulatory complaints - should they be treated differently?
• When do we need an outside attorney?

• How to Detect and Prevent
• Red Flags
• Current cases

• Protect your customer, while protecting your bank, from fraud and misunderstandings
• Enhance financial literacy
• Identify the compliance issues for marketing, products and services specifically designed for these segments
• And more......